Frequent questions

Are your products original?

All the products on the site are new and authentic; they have an instruction booklet, warranty certificate and original packaging.

Why are the prices so low?

The products on the site are both from new collections and from outlets, therefore they can be sold both at list price and with greater discounts.

Are your products covered by a warranty?

All products enjoy the official 24 month warranty.
To request a warranty claim, customer service must be contacted, which will provide precise indications on how to proceed depending on the brand.

How does shipping and delivery work?

Once the order has been shipped, you will receive an e-mail and a confirmation SMS from Time to Love shop. In the e-mail you will find a link with which you will be able to check the status of the shipment.

Shipping times vary:

- 3/5 Days for STANDARD shipping
- 24/48 Hours for EXPRESS DHL shipping
- 3/5 Days for European shipping

Contact Customer Service

We are at your disposal from Monday to Friday , from 09:30 to 18:00