Frequently Asked Questions (FAQ)

RIGHT OF WITHDRAWAL:

In the case of Return for Withdrawal, shipping costs for returning products are the responsibility of the end customer. The return will be the responsibility of the end customer until the box is delivered to our warehouse.

The right of withdrawal is excluded in the hypotheses described in Article 59 of Italian Legislative Decree No. 206/2005 (Consumer Code) and in particular in the case of the supply of sealed goods that are not suitable to be returned for hygienic or health protection-related reasons and have been opened after delivery. For the return by withdrawal of products with these requirements to be authorized, with particular reference to cosmetic products, they must therefore be returned intact, that is, unused and not even opened.

DAMAGED PRODUCT:

In case of Return for wrong, damaged or defective product, shipping costs are borne by us.

In addition, you will not be charged for return shipping costs.

REFUND

Returns will be handled within 14 business days from the date of delivery to our warehouse. Timelines may vary due to transportation delays in the case of holidays or force majeure, nevertheless, we want to reassure you that we will always continue our efforts to limit these changes as much as possible. We reserve the right to proceed with the refund of the item only after carrying out the appropriate quality checks or to verify , if the product was returned due to defect, the actual non-conformity declared by the end customer. All payments made against the returned items will be refunded, including delivery costs if the purchaser decides to use the courier proposed by the Seller, it being understood that we will charge you for any patrimonial decrease in the value of the item, in which case we will refund only the residual value of the product. The disbursement of the refund takes approximately 14 days from the inspection of the item made. Refunds will be made using the same payment instrument used for the purchase (credit card or Paypal Express or Apple pay).

You can make a return by filling out the return form in the customer service area or simply  By contacting customer service via call center, email or Whatsapp.

In case you are not satisfied with your order, you have 14 days*, from the date you receive the package, to return your products.